Privacy Policy

AGA is a third-party payment assistance and facilitation platform. We help users load funds into and request withdrawals from supported third-party social gaming, sweepstakes, or entertainment platforms.

AGA does not operate, host, control, or manipulate third-party games, gaming servers, game results, or game accounts.

AGA does not offer, promote, or facilitate real-money gambling.

AGA collects only the information needed to create accounts, provide services, verify activity, prevent fraud, and maintain platform security.

We may collect the following information:

• Full name
• Username
• Email address
• Phone number
• Password or login credentials
• Device ID
• Last login IP address
• Login history
• Account activity history
• Deposit and withdrawal request details
• Payment confirmation details or screenshots, when submitted by the user
• Customer support messages

We do not collect exact location data.

We do not normally collect or store government ID, KYC documents, bank statements, or selfie verification documents. However, in cases of suspected fraud, scams, chargebacks, payment disputes, or account abuse, we may request additional verification from the user to confirm account ownership or transaction legitimacy.

AGA uses Google Analytics to understand how visitors use our website and to improve our Service.

Google Analytics may collect information such as:

• Pages visited
• Time spent on pages
• Device type
• Browser type
• General location based on IP address
• Website traffic source
• User interactions on the website

Google Analytics does not give us direct access to your personal identity unless you separately provide that information to AGA.

You can manage or disable cookies through your browser settings.

We use collected information to:

• Create and manage user accounts
• Verify user identity during account use
• Process deposit, top-up, and withdrawal requests
• Provide customer support
• Monitor login activity
• Detect suspicious activity
• Prevent fraud, scams, chargebacks, and account abuse
• Protect AGA and its users
• Improve our website and user experience
• Enforce our Terms and Conditions
• Respond to legal, security, or payment-related issues

To protect the platform, AGA may check and store a user's device ID and last login IP address.

This information helps us detect:

• Multiple accounts connected to the same device
• Suspicious login activity
• Unauthorized account access
• Fraudulent account behavior
• Chargeback or payment abuse
• Violation of our Terms and Conditions

If suspicious activity is detected, AGA may temporarily restrict, suspend, or permanently terminate the account.

When you request a deposit, top-up, or withdrawal, we may collect transaction-related details, including:

• Amount requested
• Date and time of transaction
• Payment method used
• Payment username, tag, or account identifier
• Game username or platform details needed to complete the request
• Transaction status
• Submitted receipts or screenshots

AGA uses this information only to process transactions, verify payments, resolve disputes, prevent fraud, and maintain records.

We do not intentionally store full bank account numbers, full card numbers, or complete sensitive financial credentials.

AGA may request additional information if we suspect:

• Fraud
• Scams
• Unauthorized payment method use
• Fake receipts
• Chargeback abuse
• Multiple account abuse
• Suspicious withdrawal activity
• Violation of our Terms and Conditions

In these cases, we may ask the user to provide proof of account ownership, payment ownership, or identity confirmation.

If the user refuses to cooperate with a required fraud or security check, AGA may delay, reject, suspend, or cancel the related transaction or account.

AGA does not sell personal information.

We may share limited information only when necessary with:

• Payment providers or financial platforms
• Supported third-party game or entertainment platforms
• Website hosting or technical service providers
• Google Analytics
• Customer support tools
• Legal authorities, if required by law
• Fraud prevention or dispute-resolution parties, when necessary

We only share the information needed to complete the service, protect the platform, resolve disputes, or comply with legal obligations.

AGA works with third-party payment platforms and supported game or entertainment platforms.

These third-party platforms may have their own privacy policies, terms, restrictions, and account rules. AGA is not responsible for how third-party platforms collect, store, or use your information.

Users should review the privacy policies of any third-party platform they use.

AGA may use cookies or similar technologies on our website to:

• Keep the website working properly
• Improve website performance
• Understand visitor behavior
• Measure traffic through Google Analytics
• Improve user experience
• Protect against suspicious activity

You can disable cookies in your browser settings, but some website features may not work properly.

AGA keeps user information only as long as reasonably necessary to:

• Provide the Service
• Maintain user accounts
• Process transactions
• Prevent fraud and scams
• Resolve disputes or chargebacks
• Enforce our Terms and Conditions
• Comply with legal or security requirements

Some information, such as transaction history, account activity, device ID, last login IP address, and dispute records, may be kept even after account closure if needed for fraud prevention, legal protection, or dispute resolution.

AGA uses reasonable security measures to protect user information from unauthorized access, misuse, loss, or disclosure.

These measures may include:

• Account login protection
• Device ID monitoring
• IP address monitoring
• Transaction review
• Restricted access to user records
• Fraud and scam detection procedures
• Manual support review when needed

However, no website, app, or online service is 100% secure. Users are responsible for keeping their username, password, phone, email, and payment accounts secure.

Users agree to:

• Provide accurate account information
• Use only their own payment methods or legally authorized payment methods
• Keep login details private
• Avoid creating multiple or fake accounts
• Avoid using fake receipts or misleading payment information
• Respond to fraud or security verification requests when required
• Immediately contact support if they suspect unauthorized access

Failure to follow these responsibilities may result in account restriction, suspension, or permanent termination.

AGA is only available to users who are at least twenty-one (21) years old, or the minimum legal age required in their jurisdiction, whichever is higher.

We do not knowingly collect information from anyone below the required age. If we discover that an underage user has created an account, we may suspend or delete the account.

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request account closure
• Opt out of marketing messages, if applicable

Some requests may be denied or limited if we need to keep information for fraud prevention, transaction history, chargeback disputes, legal compliance, or security reasons.

To make a privacy request, contact:

support@allgamearena.com

You may request account deletion by contacting AGA support.

Deleting your account does not automatically delete all transaction, login, device, or security records. AGA may keep certain records when needed to prevent fraud, resolve disputes, investigate scams, handle chargebacks, enforce our Terms, or comply with legal obligations.

AGA may send users messages related to:

• Account activity
• Deposits
• Withdrawals
• Security alerts
• Support updates
• Policy changes
• Promotions or referral offers

Users may opt out of promotional messages where available. However, important service, account, transaction, or security messages may still be sent.

AGA may update this Privacy Policy at any time.

When changes are made, we will update the “Last Updated” date at the top of this page. Continued use of AGA after changes are posted means you accept the updated Privacy Policy.

For questions, privacy requests, account deletion requests, or concerns about this Privacy Policy, contact:

AGA — All Game Arena

Email: support@allgamearena.com